Shipping Protection & Tipping Policy
Delivery Assurance & Support Policy
We are committed to ensuring your order arrives safely. To provide a tailored shopping experience, we offer two purely elective services at checkout to give you extra peace of mind.
1. Your Choice, Always Voluntary
Please be assured that Shipping Protection and Tipping are 100% optional. These are not hidden fees and will only be applied if you personally choose to select them during your checkout process.
- Shipping Protection: A dedicated service that secures your package against unforeseen transit issues like damage, loss, or theft.
- Team Appreciation (Tipping): A simple way to support our hard-working warehouse and customer service staff who handle your order.
2. Protection Coverage & Claims
By opting for our protection service, you gain priority support for any delivery mishaps. For a full breakdown of coverage, exclusions, and simple steps to file a claim, please visit our official policy page:
https://freshglowlife.com/products/shipping-protection
3. Our "No-Risk" Refund Guarantee
We value your satisfaction above all else. If you selected Shipping Protection or added a Tip and later change your mind—or even if it was just a checkout error—we’ve got you covered.
We provide a full, no-questions-asked refund for these specific amounts. Our team will process your request immediately, even if your package has already left our facility. Your trust is more important to us than a voluntary fee.
4. Contact Our Support Team
If you have questions or wish to request a refund for these add-ons, please contact us via our Contact Us page or directly through the following channels:
- Text or Call: +1 (424) 688-6492
- Email Support: support@freshglowlife.com
Our dedicated team is ready to assist you and ensure a worry-free experience with FreshGlowLife.